Abhyaz GRS implementation for a
technical training institute
Industry: Technical Training & Education
Challenge (ROI Problem): Increasing grievances from students & staff were hard to track, causing delays, poor transparency, and dissatisfaction.
Solution: Abhyaz implemented a Grievance Redressal System (GRS) with a 21-day phase-wise rollout—setting up Student & Employee Help Centers with a user-friendly interface.
Impact: Better grievance organization, faster resolution times, and improved satisfaction among both students and staff.
Overview
NTTF, a well-established technical training institution, was facing challenges in efficiently managing and tracking grievances raised by students and
employees. Their previous system lacked the functionality and flexibility
needed to handle grievances effectively, resulting in delays and a lack of
transparency in the resolution process.
The Challenges
With an increasing number of students and staff, NTTF found it difficult to maintain organized records of grievances and track their progress. This led to bottlenecks in grievance resolution and dissatisfaction among stakeholders.
The Solution by Abhyaz
NTTF chose Abhyaz's Grievance Redressal System (GRS) to address these issues. The GRS offered a streamlined, phase-wise implementation approach, allowing NTTF to set up their Student Help Center and Employee Help Centre within 21 days. The system's user-friendly interface enabled efficient tracking and timely resolution of grievances
Impact & Key Benefits
Since the implementation of Abhyaz's GRS, NTTF has experienced significant improvements in grievance management. The institution now enjoys better organization, faster response times, and improved satisfaction among students and staff
Better organization
Faster response times
Improved satisfaction among students
Improved satisfaction among staff
Testimonial
"We have been using Abhyaz's Grievance Redressal System (GRS) and are extremely impressed with their approach and professionalism throughout the implementation process. The Abhyaz team worked diligently and followed a structured, phase-wise implementation plan. Within a 21-day cycle, they successfully set up both our Student Help Center. Their attention to detail and commitment to delivering a seamless experience made the entire process smooth and efficient. The system itself has greatly improved the way we manage grievances, ensuring timely resolutions and enhanced satisfaction among students and staff. We highly recommend Abhyaz's GRS to any institution looking for a reliable and effective grievance management solution.
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Abhyaz GRS implementation for a
technical training institute
NTTF, a well-established technical training
institution, was facing challenges in
efficiently managing and tracking
grievances raised by students and
employees.
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