Industry type: Cold Storage Service

Problem Statement: Scattered HR processes, high biometric cost, and employee dependence on HR for queries

Solution: Centralized HR systems with geo-fencing and automated processes

Impact: Unified HR platform that empowered employees, reduced HR workload, and lowered biometric maintenance costs  

Overview 

Indicold, a fast-growing cold chain logistics company bringing global standards to India’s cold storage sector, faced mounting HR challenges as its workforce scaled past 120+ employees. Managing attendance, shifts, and leave across multiple sites became increasingly complex, with high biometric maintenance costs and growing employee dependence on HR for routine queries. 

They partnered with Abhyaz to help modernize and automate their HR operations using Zoho People, creating a single, centralized system that empowered employees and reduced administrative overhead.

"The Abhyaz team was very helpful and knowledgeable throughout our Zoho implementation process. Their guidance made the transition smooth and efficient." - IndiCold

The Challenge 

As Indicold's workforce expanded, manual HR processes struggled to keep pace. The company’s existing systems were fragmented, labor-intensive, and costly to maintain.

Key challenges included:

• Difficulty managing leave, attendance, and shift schedules across 20+ locations

• Rising biometric maintenance costs with each new site

• HR teams overwhelmed by repetitive employee queries

• Lost productivity due to manual attendance tracking and limited data visibility

Each new site added more complexity, slowing operations and making workforce management harder to scale.

The Turning Point  

To address these challenges, Indicold partnered with Abhyaz, a Zoho Authorized Partner, to reimagine their HR ecosystem. Instead of focusing solely on tools, Abhyaz began with a discovery workshop, mapping every workflow, from attendance tracking to shift scheduling and HR service delivery.

The result was a clear roadmap for digital transformation using Zoho People combining automation, accessibility, and scalability to support Indicold’s rapid growth.

The Solution: Zoho People, Tailored for Indicold   

In just 16 days, Abhyaz implemented Zoho People ERP as Indicold’s centralized HR management hub, designed to simplify multi-location operations and reduce manual workload.
Key highlights:

• Centralized HR Management: Migrated 123 employees into a unified portal for leave, attendance, and shift scheduling

• Geo-Fencing Implementation: Deployed location-based attendance tracking across 20+ sites, reducing dependence on costly biometric systems

• Workflow Automation: Configured automated attendance workflows and employee self-service tools to minimize HR intervention

• Team Enablement: Created onboarding guides and self-service resources, empowering employees to manage their own HR tasks

Abhyaz’s approach focused on aligning automation with Indicold’s operational realities, building a scalable, future-ready system that grows with the company.

The Impact  

Post-implementation, Indicold unlocked measurable improvements across its HR operations:

📉 10% Reduction in Biometric Maintenance Costs through geo-fencing and centralized attendance tracking
⚙️ Automated HR Workflows saved ~5 minutes per attendance shift, reducing repetitive tasks and freeing up HR bandwidth
👥 123 Employees Onboarded into a single, unified Zoho People system
📊 Improved Visibility and Efficiency for managers, enabling faster decision-making and better compliance

By digitalizing core HR processes, Indicold transformed its people operations empowering employees, simplifying administration, and optimizing costs across all sites.

The Transformation  

With Zoho People configured to their needs, Indicold’s HR operations became faster, smarter, and more transparent. Employees gained autonomy, managers gained real-time insights, and the HR team could focus on strategy instead of repetitive tasks.

Indicold’s growing workforce is now supported by a structured, scalable system ready for the next phase of expansion.

 Want to Turn HR Chaos into Clarity? 

Still managing attendance manually or relying on costly biometric systems? 

Let Abhyaz help you modernize your HR with Zoho People; the smarter, scalable way to empower employees and simplify operations. 

🚀 Partner with Abhyaz to implement Zoho People, automate workflows, and create a future-ready HR ecosystem tailored to your business.

🔗 Learn More: https://www.abhyaz.com/zoho-people-plus

📞 Schedule a Call with Us: https://www.abhyaz.com/book-meeting

🌐 Visit: https://www.abhyaz.com/about-us-abhyaz to know more about us!