My Internship Experience Abhyaz-MTAB Technology Centre
Introduction
This document outlines my experience as a Data Analyst Intern at Abhyaz. The internship offered a valuable platform to enhance my data analytics skills and apply them in real-world scenarios. Over the course of the internship, I undertook multiple tasks that contributed significantly to my understanding of data management and CRM processes.
Key Responsibilities and Tasks
During my internship, I was actively involved in the following five key tasks that helped improve my data analytics, CRM, and validation skills:
1. Institute Data Collection and Data Mapping
Collected institutional data from various sources and mapped it accurately into the Zoho CRM system to ensure efficient account and contact tracking.
2. Product Import
Handled importing structured product-related data into CRM, ensuring that each entry adhered to data consistency and formatting standards.
3. Recruit Data Cleanup
Cleaned and validated recruitment data by removing duplicates, standardizing formats, and verifying information to ensure high-quality candidate records.
4. Contact Module Validation and Cleanup
Audited, visualized dashboard and refined the contact module data by identifying errors, validating fields like emails and phone numbers, and ensuring CRM integrity.
5. Abhyaz Service Help Desk – Incomplete Tickets
Reviewed and organized service help desk tickets, categorized incomplete cases, and flagged them for further resolution to improve workflow efficiency.
