My Internship Journey at Abhyaz

12 Mar 2024 12:46 PM By Nikhil mandala

Hello there! I'm thrilled to take you on a journey through my enriching experience as a Software Engineer Intern at Abhyaz.

My name is Nikhil Mandala and delving into the world of Software Engineer has been a passion of mine. At Abhyaz, I had the privilege of immersing myself in various projects that expanded my skill set and deepened my understanding of data-driven decision-making.

Internship Experience

During my three-month internship, I had the opportunity to work extensively with Zoho Voice and Zoho Desk, two powerful tools for managing customer interactions and support inquiries. Throughout my tenure, I undertook several key responsibilities, primarily centered around enhancing operational efficiency and customer satisfaction.

Task and Tools I had worked on

One of my primary tasks was the preparation of comprehensive process documents, use case sheets, and presentations for both Zoho Voice and Zoho Desk. These documents were meticulously crafted to streamline workflows, improve understanding among team members, and ensure consistent delivery of high-quality support services.

Additionally, I played a pivotal role in updating three help centers – CNCTrain, Abhyaz, and MTAB Technology Center – using Zoho Desk. This involved revamping existing content, incorporating new information, and optimizing the structure to make it more user-friendly and informative for customers. Through these updates, we aimed to empower users to find solutions to their queries more efficiently, ultimately enhancing their overall experience with our services.

Skill Development and Learning

My internship at Abhyaz was a profound learning curve. It not only enhanced my technical proficiency but also nurtured soft skills like adaptability, problem-solving, and effective communication. The exposure to industry-standard tools and real-world projects expanded my analytical capabilities, preparing me for the challenges of the Development landscape.


In conclusion, my internship at Abhyaz was a transformative experience that fortified my passion for Software Industry. The hands-on projects, mentorship, and utilization of cutting-edge tools empowered me to decipher complex datasets and extract meaningful insights. I am immensely grateful for the guidance, support, and opportunities that Abhyaz provided.

Special gratitude

I would like to take this opportunity to express my sincere gratitude and thanks to Sashi Sairaman ma'am for this wonderful opportunity and to my Mentors Shruti Gupta and Saumya Tiwari .

Thank you for joining me on this journey through my internship experience at Abhyaz. Stay curious and keep exploring!

Nikhil mandala