During my internship, I had the opportunity to work on exciting projects that enhanced automation, improved efficiency, and strengthened customer support systems. With the constant support and guidance of my mentor, Jessica, I was able to explore new tools, overcome challenges, and deliver impactful solutions.
Here are some of the key tasks I completed using Zoho applications:
1. Low Stock Auto Purchase Order (Zakya)
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I implemented an automation in Zakya where a Purchase Order is automatically generated and sent to the vendor whenever stock levels drop below the set threshold. This process eliminated manual intervention, ensured timely stock replenishment, and reduced errors in procurement.
2. Help Centre Configuration (Zoho Desk)
I set up a Help Centre to serve as a self-service hub for customers. By creating categories, FAQs, troubleshooting guides, and customizing the design to match the brand, the portal made it easier for customers to find solutions on their own—available 24/7.
3. Knowledge Base for Users & Support Agents
I configured a centralized Knowledge Base that allows both users and support agents to quickly search for answers to common questions, find troubleshooting solutions, and learn about product features. This reduced repetitive support requests and improved response time.
4. Multi-Channel Self-Service Portal
I worked on enabling a multi-channel self-service portal that supports web, mobile, and social media platforms. This ensured customers could access help and resources anytime, anywhere, and on any device, offering a seamless and convenient experience.
Through these projects, I learned how automation and self-service tools can significantly reduce workload, improve customer satisfaction, and streamline business processes. This experience has given me valuable skills in Zoho Flow, Zoho Desk, Zakya, and multi-channel support integration.
I am especially grateful to my mentor Jessica, whose guidance and encouragement helped me learn, grow, and gain confidence throughout this journey.
My internship at Abhyaz was more than just a learning experience — it was a career-shaping journey.
